Create a constant sense of purpose towards improving the service we provide our clients.
Ensure quality is built in- do not rely on inspection to achieve quality.
Don’t award business based on lowest price. Look at total value and move towards single suppliers, building long-term relationships of loyalty and trust.
Work hard to improve systems and processes as this will improve productivity and quality.
Train and educate people on the job.
Encourage everyone in the business to work towards transforming the company. It is everyone’s job.
